I’m still upset at the hairdresser I visited in Docklands last month who ruined my hair when she cut it.
I want to blog about the things I did to remain calm and make sure this never happens to me (or anyone else) again.
1 – Try not to panic
Don’t panic, take a few deep breaths and stay calm. The worse thing you could do is scream and swear at the hairdresser – this is not going to resolve anything.
2 – Stop the haircut immediately
The hairdresser saw photos of the style I wanted and convinced me that she knew how to cut my hair. This left me feeling confident in her ability to cut my hair, but this was a big mistake.
Pay close attention to your hair cut and don’t be afraid to stop it if the hairdresser isn’t cutting it the way you like.
3 – Know your rights as a customer
If you’ve paid for a service that is not up to scratch you have the right to complain.
I didn’t want to return to the salon to give them an opportunity to fix my hair because they did such a terrible job. Instead, I emailed photos of the cut as well as comments received on social media to show them just how bad their cut was. In the end, they didn’t hesitate to offer a full refund.
Despite the refund, I spent a lot of time finding another hairdresser to fix the style. I now have to wait for at least eight months for my hair to grow out.
4. Leave an honest review about your bad experience
It’s best to leave a review when you’re relaxed. If you leave a review when you’re angry, it can come across as being aggressive. Places to leave your honest review include Google +, Facebook and Tripadvisor.
Have you experienced a crappy haircut? I’d love to know about it.